Healthy Community. Best Care.

Patient Information

Ky Health MSW 008

Kyabram District Health Service welcomes visitors and carers to our facility and encourages you to approach our staff with any questions or concerns that you may have.

We also invite all patients and visitors to provide us with feedback on their experience with the service by using our Are you Happy?  Or Not? stations, or by completing a Feedback form.

 2016 09 Happy or not page article

Patient Information

GO PRIVATE:  Private patients

All Patients that are admitted to Kyabram Health are asked to choose whether they wish to use their Private Health Insurance or be admitted as a Public Patient.

All patients requiring medical care will be prioritised based on clinical needs, and single room accommodation will also be allocated based on clinical need.

You will not incur any “out of pocket” expenses if you use your private health insurance during your stay, including your excess.

If you receive any unexpected expenses related to your stay please contact Client Services on 5857 0200 during business hours to arrange a reimbursement.  

As a private inpatient payment from your health fund will be accepted as the full settlement of the account. Pharmacy charges at discharge are paid by both public and private patients. Television and telephone charges are paid by all patients.

There are many advantages of using your private health insurance including Daily paper while you stay and Meal voucher(s) for your support person.

By using your private health insurance at Kyabram Health you are assisting to buy new equipment, maintain facilities and continue to provide a better service.

Please read the brochure below to find out more or for more information about using private health insurance at Kyabram Health, telephone Patient Accounts on 03 5857 0200.

Fees for services provided to Medicare Ineligible patients

Kyabram District Health Service is required to set their own fees for patients who are not covered by Medicare, including overseas patients. Fees for ineligible patients are set to achieve full cost recovery.  Click here for more information and the current fees


During your stay: practical advice


Alcohol cannot be brought into the hospital.

Electrical appliances

Due to the potential fire risk, you must ask ward staff before you bring in personal electrical equipment such as hair driers, portable radios or CD players.


Every morning you will be asked to select your meals for the next 24 hours. Your meals will be chosen for you if you are unavailable or unable to choose for yourself. If you are in theatre or having tests, your chosen meal may be altered automatically to fit in with your schedule.

Please tell your doctor or nurse if you have special dietary or religious requirements and you will be referred to a dietician.

Due to food safety regulations, patients should not bring in food from outside that needs to be heated. Food to be served cold must be refrigerated.


There is a patient phone at most overnight bed locations. Calls from outside the hospital between the hours of 8:00am and 8:00pm can be directed to all patients by ringing 03 5857 0212. Outgoing calls can be made by patients who have a Telstra Phoneaway card. there is a pay phone for patients to make outgoing calls.

The use of mobile phones is permitted in most areas of the health service so long as there is no operating medical equipment within 2 metres (due to possible interference).


Televisions are available in most rooms.

Free Wi-Fi

Free Wi-Fi is availble for patients and their visitors.  Instructions are included in the patient folder.  If you have any difficulty please talk to the Ward Clerk.

Valuables & personal items

Please do not bring jewellery, money or valuable personal items to hospital, except small amounts of change for newspapers or other small necessities. The hospital cannot accept responsibility for the loss or damage to your property.

Smoking - we are 100% smoke free

In the interests of patient, visitor and staff health, smoking is not permitted anywhere within the buildings or grounds.

Speak to your treating team about obtaining free nicotine replacement therapy during your visit, or support to help you quit.


Please bring a list of all medicines you take and any recent changes that have been made. This includes all prescription medicines and those purchased in a pharmacy, supermarket or health food shop.

These medicines will be reviewed by your treatment team and then given to hospital staff for safe keeping during your hospital stay. All of your medicines are provided as part of your care while you are an inpatient.

Do not take any medicine from your own supply while in hospital, as this will interfere with your treatment. Please advise us of any unexpected or allergic type reactions you have had to any medicine in the past.

Family spokesperson

When you are ill, family and friends naturally want regular updates on your progress. However, frequent enquiries to the ward can make it difficult for staff to spend time caring for patients. To avoid this, please nominate one person to be the main contact who can keep everyone updated on your progress.

Pastoral care

Chaplains are available to support patients, relatives and staff. Kyabram Health chaplains represent all Christian denominations and world faiths. Please ask a member of the ward staff to arrange for a chaplain to visit you.

Going home

Hospital staff, with your doctor’s input, will decide when you are able to go home. We will let you know ahead of time so that you can arrange for someone to take you home or we can contact that person for you.

Discharge time is usually 10am. If you can’t arrange for someone to collect you at this time, you may be asked to wait in the Lounge where nursing staff can monitor you until you leave.

Your doctor and nursing staff will make arrangements for any services that you need at home such as Meals-on-Wheels, home nursing, physiotherapy and rehabilitation, and they will advise you of these arrangements.

Before you leave the hospital, please make sure that the people who will be looking after you at home know what they need to do. If you are in any doubt, ask the nursing staff to write out your treatment program.

If you are concerned about any aspect of returning home, please ask your nursing staff to arrange an appointment with a social worker. You should try to arrange this appointment as early as possible before you go home.

This checklist may help you plan your discharge from hospital:

  • Leave a forwarding address with ward staff, in case they need to contact you.
  • Make sure you have a time and date for your next Outpatients appointment (if needed).
  • Ensure you have enough medication and understand how and when to take it.
  • Make sure you have all of your personal items.


After hospital care

Post-Acute Care

Post-Acute Care is designed to help you adjust to your return home, co-ordinating community services that you may need, such as District Nursing, home help, Meals-on-Wheels and other services. Your needs will be discussed with you and your family before you go home.

Allied Health

Allied Health teams help you to make a faster recovery or manage changes in your daily life after you go home. They work with medical and nursing staff in a multi-disciplinary team. Our Allied Health departments include nutrition and dietetics, occupational therapy, physiotherapy, social work and speech pathology.

Patients' rights & responsibilities

As a patient of Kyabram Health, you have a right to expect high quality, prompt and courteous treatment from our staff. You have a responsibility to provide us with information about your health to help us make the best choices about your care, and to treat all staff, visitors and your fellow patients with respect.

These and other rights and responsibilities are set out in the Patient Charter leaflet, which is given to all patients. More copies are available from your ward. Please ask if you would like a leaflet in a language other than English.

Download Australian Charter of Healthcare Rights

Download Freedom of Information Form

Download Family Violence and Child Information Sharing Request


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