Urgent Care Centre

Kyabram District Health Service provides Urgent Care and Emergency Care on-site. Our Urgent Care Centre (UCC) operates 24 hours a day, 365 days a year, and is located to the right of the Main Entrance. On arrival, please ring the bell outside for attention.

Our highly-trained nursing staff will ask you some questions and assess your injury or illness to determine your medical needs.

Things to know when you visit our UCC:

  • Patients are assessed by a nurse and seen in order of how sick or injured they may be. This means that waiting times may vary depending on your medical needs.
  • The advice, support and care we give you will be based on your triage assessment. Not everyone who presents to UCC will see a doctor. For non-urgent conditions, you may be treated by a nurse or advised to see a doctor during office hours.
  • Although KDHS do not charge a fee for your UCC visit, patients may be charged a fee if seen by an on-call doctor as we do not have doctors on site. In this case, you will receive an account from the Kyabram Regional Clinic which may be eligible for a Medicare rebate.
  • If required, you may be transferred to another service by ambulance at your cost. The cost is completely covered if you are an Ambulance Victoria member, or if you have a Pensioner concession card or health care card. It is strongly recommended that you join Ambulance Victoria to avoid unexpected changes. Join Ambulance Victoria

The closest free Emergency Department medical services are located at Goulburn Valley Health in Shepparton and Echuca Regional Health in Echuca.

Urgent Care Project – “Choose Well, Feel Better”

If you are not sure if you need to see a doctor or go to a hospital, the “Choose Well, Feel Better” project supports people in their decision making about where to go when they have urgent care needs.  The Dr Choose Well website provides free advice on your symptoms, contact numbers for nurses, maternal health and crisis help, a list of local urgent care centres and GPs local to your area and emergency contacts.  The Choose Well, Feel Better Facebook page provides good advice posts on your local healthcare options.

Nurse on Call

Nurse on call is a phone service provided by the Department of Health and Human Services to provide immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week. Call 1300 606 024 for the cost of a local call from anywhere in Victoria for health advice.

If you think your situation is an emergency you should always call Triple Zero (000).

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