Contact Details

Social Work

Phone: (03) 5857 0200


Please speak to your doctor or specialist for a referral. Alternatively,  you can click here to access our self-referral form.

What is Social Work & Counselling?

Social Workers & Counsellors aim to improve the mental, emotional, and social wellbeing of individuals, families, and communities. This is done through therapeutic interventions, client advocacy, service innovation, social justice advocacy, community networking, and external referrals to relevant services.

What our Social Workers can assist with

  • Mental health interventions for high, medium, and low priority clients who are struggling with mental health issues such as depression, anxiety, and other diagnosable conditions
  • Social issues for you and your family
  • Grief, loss, and bereavement support
  • Adjustment to chronic illness and disability
  • Elder abuse
  • Carer stress

What you can expect frim seeing a Social Worker & Counsellor

Your Social Worker & Counsellor will ensure that:

  • Your privacy and confidentiality is maintained
  • You are heard in a safe, non-threatening environment
  • You are listened to with respect
  • You are supported in exploring options, information, and resources
  • You have assistance with making changes in your life
  • You are referred to community support services where appropriate

Useful Contact Numbers

Lifeline – 13 11 14

24/7 Crisis support

The Orange Door – 1800 512 359

Free service for adults, children, and young people who are experiencing or have experienced family violence and families who need extra support with the care of children.

Haven – 03 5482 2720 & Anglicare – 03 5482 0900

For clients at risk of homelessness, refer to either of these services.

ACSO – 1300 022 760

For clients needing assistance with alcohol & other drugs (AOD).

Mental Health Triage – 1300 363 788

Call if you’re experiencing suicidal thoughts WITH INTENT/PLAN or if you’re experiencing symptoms of psychosis (delusions)

Men’s Line – 1300 78 99 78

24/7 Support with relationship issues

Kids Helpline – 1800 55 1800

24/7 Support for ages 5-25, parents and carers, schools and teachers